General Information

 

Opening Times
 

The surgery is open on the following days as below:

Monday        08.00 - 18.30 
Tuesday       08.00 - 18.30  
Wednesday 08.00 - 17.00  
Thursday     08.30 - 18.00  
Friday          08.30 - 20.00   


Fidelma the practice nurse is in on Monday and Tuesday all day and Wednesday morning. Please book an appointment with reception for her clinics. 
Please note she will be on maternity leave from March 2017 and the new nurse Melanie is covering her on Mondays and Fridays only.

Dr Livingston is in Monday Tuesday Wednesday and Fridays.

Dr Dharman is on duty on Thursday mornings and all day Fridays.

We have booked appointments daily from 9 - 10am with the GP and this is followed by two hours of book on the day appointments only. Patients are advised to phone from 8am in the morning to see if an emergency appointment can be given in the two hours emergency surgery session. This is a first come first serve basis and if not seen on that day, patients can try again the following day.


We have changed our evening surgery to a Friday night now and will be closing earlier on Wednesdays.
 
Parking

There is parking space available near the surgery, however this is in a restricted and controlled parking zone in the hours of 9.00am – 10.00am and 15.00 – 16.00. During those 2 hours in the day, you can park only if you have a permit or a visitor voucher. We are able to sell a voucher to you however; they are restricted in supply and will be sold only if available.
 



 

Freedom Of Information Act

The Surgery Freedom of Information Publication Scheme can be obtained by clicking here >
 



Disability Access

The Practice can accommodate wheelchairs on the ground floor, although there are no disabled toilet facilities. The Practice would like to be notified in advance if disabled access is required, so that the utmost can be done to ensure suitable disabled access.



Price List

The practice reserves the right to implement charges to certain areas of work that is requested by the patient. This can be for a number of reasons, for example travel vaccinations, private prescriptions, medical reports, insurance reports and other ad hoc administrative work. Please see the price list below for more information.

Patients can make payments via cash or cheques to the Surgery.
 


 

price-list-1.doc LIST



 

Discrimination Disclaimer

It is the practice policy, NOT to discriminate against any person on the grounds of Race- Gender- Age- Religion- Sexual Orientation- Social Status- Physical or Mental Disability, or medical condition.
 


 

Zero Tolerance Poilcy

The practice operates a ‘zero tolerance’ policy to aggressive behaviour and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse whether in person or over the telephone, is reported immediately to the Practice Manager. Incidents are discussed with the doctors, who will agree a course of action, which may result in the patient’s removal from the practice list.
 


 

Code Of Confidentiality

We will not divulge any information you have given us without your prior consent.

You may be receiving care from other people as well as the NHS.  For your benefit we may need to share some information about you.  We only use or pass on information if people have a genuine need for it in yours and everyone’s interest.  Wherever possible, we remove details that identify you.

We are registered under the Data Protection Act.
 


 

Complaint Policy

We value your comments about the services we provide and our practice manager is always available to discuss matters should you wish. If you wish to make a complaint, you will be provided with a copy of our complaints procedure. In most cases complaints and concerns are resolved quickly. There are two stages to the complaint. When you write in with a written complaint, we will acknowledge receipt of the complaint and offer to discuss the matter in 3 working days.  A response will be made to the complaint within 6 months. This complaint can be dealt with at this level and if no resolution is made, then the second and final stage is by going on to the Health Services Ombudsman. The original complaint can be made either to the Practice or PALS at the following address: Wembley Centre for Health, 116 Chaplin Road, Wembley, Middlesex, HA0 4UZ.

You can also contact them on 020 8795 6459 or pals@brent-harrowpcts.nhs.uk
 



Patient Confidential Information

Everyone working at the surgery has a legal duty to keep information about you confidential. However, for your benefit we may need to share some information about you. We only ever use or pass on information if people have a genuine need for it in your and everyone’s interest. Wherever possible we remove details that identify you. If for any reason you do not wish to have your information disclosed or shared for any purpose, even anonymously, please request this in writing and we will add this to your records.
 


 

Access to Medical Records

Patients are generally allowed access to their medical records. Please speak to the Practice Manager with regard to this. An appointment can be arranged and there will normally be a charge associated with accessing your medical records if a GP or a clinician is present with you to discuss these. Your medical records cannot be removed or taken away from the practice premises, unless you leave the surgery and register elsewhere.
 



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