Dear Patient

As part of a huge savings to medication prescribing initiative, GPs will be asking patients to buy certain drugs over the counter in the chemist or local stores.

If you have been asked by the GP to buy a medication over the counter as it is not part of the prescribing list any longer in accordance to the CCG and you wish to complain or counteract this request, the details to do this are below.

Complaints from patients about over the counter medicines policy Action:

Direct patient complaints to our Complaints Team at Nwlccgs.complaints@nhs.net or by phoning 02033504567 (Monday- Friday)